Regional Transportation Authority

 
For information requests or questions, please use the contact information below.

Customer Service Phone Numbers

RTA

RTA Administrative Offices
175 W. Jackson Blvd, Suite 1650
Chicago, IL 60604
Weekdays 8:30 a.m. to 5 p.m.
312-913-3200

RTA Customer Service

69 W. Washington St., Lower Level Pedway
Chicago, IL 60661
Weekdays 8:30 a.m. to 5:00 p.m.
312-913-3110

Send Feedback to the RTA

RTA Travel Information
312-836-7000

RTA ADA Certification Helpline
312-663-HELP (4357)

Reduced Fare Card

312-836-7000

RTA/CTA Transit Benefit Program
1-800-531-2828

Free Rides
312-913-3110
 
To report any wrongdoing, fraud, corruption or waste within the RTA, CTA, Metra or Pace
312-913-5522

 

CTA
  Questions, comments or complaints about CTA's services. Also to request maps, brochures, schedules (please provide your mailing address):

Voice: 1-888-YOUR-CTA  (1-888-968-7282)
TTY: 1-888-CTATTY1 (1-888-282-8891) 
 
Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Information about elevator status at accessible rail stations:
Elevator Status Hotline: 1-888-YOUR-CTA (1-888-968-7282) and Press 5
 
Written correspondence should be mailed to:

Chicago Transit Authority
567 West Lake Street
Chicago, IL 60661

 

Metra
Questions about schedule information and comments pertaining to service-related issues:

Metra Passenger Services
Weekdays 8 a.m. to 5 p.m.
Voice: 312-322-6777
TTY: 312-322-6777

Written correspondence should be mailed to:
Metra Passenger Services
547 W. Jackson
Chicago, IL 60661 

Lost Articles
Neither the contract carrier, Pace, Metra nor RTA assumes responsibility for articles left on trains, buses or at stations.
Union Station - 312-322-4269
Union Pacific - 312-496-4777
LaSalle St./Rock Island - 312-322-8957
Randolph St./Metra Electric - 312-322-7819

 

South Shore Only
Fares and Schedule Information
Voice: 1-800-356-2079
TTY: 1-800-743-3333

Pace
Questions about schedule information and comments pertaining to service-related issues:
Pace Passenger Services
Voice: 847-364-7223
TTY: (847) 364-5093 
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  
Written correspondence should be mailed to:
Pace Suburban Bus Service
Customer Relations
405 Taft Drive
South Holland, IL 60473
 

 
 

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