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For information requests or questions, please use the contact information below.
Customer Service Phone Numbers
RTA
RTA Administrative Offices
175 W. Jackson Blvd, Suite 1550
Chicago, IL 60604
Weekdays 8:30 a.m. to 5 p.m.
312-913-3200
RTA Customer Service
165 N. Jefferson St.
Chicago, IL 60661
Weekdays 8:00 a.m. to 4:30 p.m.
312-913-3110
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RTA Travel Information
312-836-7000
TTY: 312-836-4949
RTA ADA Certification Helpline
312-663-4357
TTY: 312-913-3122
Reduced Fare Card
312-836-7000
TTY: 312-836-4949
RTA Community Outreach
312-913-3237
RTA/CTA Transit Benefit Program
1-800-531-2828
Free Rides
312-913-3144
CTA
Questions, comments or complaints about CTA's services. Also to request maps, brochures, schedules (please provide your mailing address).
Voice: 1-888-YOUR-CTA (1-888-968-7282)
TTY: 1-888-CTATTY1 (1-888-282-8891)
Email:
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Information about elevator status at accessible rail stations:
Elevator Status Hotline: 1-888-YOUR-CTA (1-888-968-7282) and Press 5
Written correspondence should be mailed to:
Chicago Transit Authority
567 West Lake Street
Chicago, IL 60661
Metra
Questions about schedule information and comments pertaining to service-related issues:
Metra Passenger Services
Weekdays 8 a.m. to 5 p.m.
Voice: 312-322-6777
TTY: 312-322-6777
Written correspondence should be mailed to:
Metra Passenger Services
547 W. Jackson
Chicago, IL 60661
Lost Articles
Neither the contract carrier, Pace, Metra nor RTA assumes responsibility for articles left on trains, buses or at stations.
Union Station - 312-322-4269
Union Pacific - 312-496-4777
LaSalle St./Rock Island - 312-322-8957
Randolph St./Metra Electric - 312-322-7819
South Shore Only
Fares and Schedule Information
Voice: 1-800-356-2079
TTY: 1-800-743-3333
Pace
Questions about schedule information and comments pertaining to service-related issues:
Pace Passenger Services
Voice: 847-364-7223
TTY: (847) 364-5093
Email:
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Written correspondence should be mailed to:
Pace Suburban Bus Service
Customer Relations
405 Taft Drive
South Holland, IL 60473
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